Job Description: IT-Service Desk
Position: IT Service Desk (m/f/d)
We are a dynamic and innovative IT company seeking a committed and versatile team member. With a clear focus on innovation and customer satisfaction, we are proud to have a positive impact on our clients’ IT landscape.
- Efficient processing and resolution of IT queries from our clients.
- Recording and prioritizing incoming IT tickets.
- Analysis and diagnosis of IT problems.
- Providing remote and on-site support.
- Assistance in using cloud services.
- Managing end devices, including installation and maintenance.
- Ensuring compliance with security policies for all devices.
- Completed IT education / Also welcoming career changers with a high interest in IT.
- Several years of professional experience in IT Service Desk.
- Experience with ticket systems and IT service management tools.
- Knowledge of cloud technologies and services.
- Team spirit and strong communication skills.
- A dynamic working environment with room for personal and professional development.
- Quick decision-making processes and a flat hierarchy.
- A young and dynamic team (average age 30 years).
- Opportunities for further training to continuously expand your skills and knowledge.
- Performance-based bonus system with annual payouts.
- Flexible working hours.
- Health and social benefits (Discounted subscription for gyms/massages/supplementary pension insurance/discounted additional health insurance).
- Free coffee, fruit basket, beverages.
- Company events (summer party, Christmas party, various team-building events).
- An attractive and performance-related salary, which can be significantly higher than the IT collective agreement depending on your qualifications and experience.
- Minimum salary according to the collective agreement: 2,223.00 EUR
Flexible Working Hours
Freedom and Flexibility for Employees
Enjoy the freedom to tailor your working hours flexibly.
Attractive Office with Top-notch Facilities
Inspiring Work Environment
Work in a modern and appealing office equipped with top-notch facilities to create the best working atmosphere.
Communal Kitchen and Great Coffee
Enjoyable Break Moments
Unwind in our cozy communal kitchen and savor high-quality coffee – the perfect setting for short breaks and informal conversations.
Regular Supply of Fruits, Vegetables, Juices, and Snacks
Healthy Nutrition, Full Energy
We ensure that you stay fit during work with a regular supply of fresh fruits, vegetables, juices, and snacks.
Health Care through Gym Membership
Fit and Healthy for the Future
Invest in your health with our support for gym membership, actively contributing to your well-being.
Experience Team Spirit and Community
Participate in exciting employee events to strengthen team spirit and create unforgettable moments together.
Contribution to Company Pension
Worry-free Gaze into the Future
Benefit from our company pension plan, where we contribute monthly to secure your financial future in retirement.
Your Personal and Professional Development
Invest in your future with our training opportunities to continuously enhance your skills and knowledge.
Get to Know Our Company