IT - Service Desk Senior

Job description

Your tasks

  • Responsible for the entire lifecycle of a technical customer inquiry, ensuring high-quality customer service
  • Responsible for conducting fault-finding and remote diagnosis, either through remote access or on-site
  • Providing consultation and support to customers regarding system integration or system expansions
  • Troubleshooting, registering, and categorizing identified technical issues
  • Participation in IT projects

Your profile

  • Completed technical education (Higher Technical Institute with a focus on IT, IT apprenticeship, or similar)
  • Professional experience in IT support
  • Customer orientation 
  • High level of reliability, communication skills, and teamwork ability

We offer

  • Projects with the latest technologies in larger system environments
  • Possibility to actively contribute and to have a significant impact on the company’s success
  • Flexible working hours
  • Health and social benefits
  • Attractive and performance-related salary, which, depending on your qualifications and experience, can be significantly higher than the IT collective agreement.
Karriere Ansprechpartner Sarah Hubinger

Your contact

Sarah Hubinger



Our benefits

Health measures

We support gym memberships and participation in joint sports events.

Company pension scheme

We contribute monthly to a pension plan for our employees as a measure to secure their future.

Education and training

Tom’s IT encourages and supports employees in their individual development.

Flexible working hours

Our employees benefit from flexible work schedules.

Parking lot

Parking is available for our employees directly in front of our office.

Mobile phone and notebook

Business mobile phones and notebooks are available to our employees.

Team events

At events, such as christmaas parties and summer festivals, we toast our success together.