IT – Service Desk Junior

Job description

Your tasks

  • First point of contact for our customers in overall technical support
  • Support of our customers via telephone, remote support as well as on site
  • Processing of incoming IT tickets
  • Recording, allocation and solution of inquiries and error messages in the ticket system
  • Documentation of new solutions and problems encountered
  • Escalation of critical incidents and notification of the responsible administrators
  • Creation of user manuals and know-how articles for our knowledge base

Your Profile

  • Completed technical education (HTL (higher educational institution for technical professions) with focus on IT, IT  apprenticeship, IT technical school or similar)
  • Professional experience in IT support is an advantage
  • Customer orientation
  • High level of reliability, communication and team skills

We offer

  • Projects with the latest technologies in larger system environments
  • Possibility to actively contribute and to have a significant impact on the company’s success
  • Flexible working hours
  • Health and social benefits
  • Attractive and performance-related salary, which, depending on your qualifications and experience, can be significantly higher than the IT collective agreement.
Karriere Ansprechpartner Sarah Hubinger

Your contact

Sarah Hubinger



Our benefits

Health measures

We support gym memberships and participation in joint sports events.

Company pension scheme

We contribute monthly to a pension plan for our employees as a measure to secure their future.

Education and training

Tom’s IT encourages and supports employees in their individual development.

Flexible working hours

Our employees benefit from flexible work schedules.

Parking lot

Parking is available for our employees directly in front of our office.

Mobile phone and notebook

Business mobile phones and notebooks are available to our employees.

Team events

At events, such as christmaas parties and summer festivals, we toast our success together.